Shipping
Q. How soon will my order be shipped?
Orders are usually shipped within 2–3 business days after confirmation. Please allow extra time during busy periods.
Q. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination country.
Q. Can I track my shipment?
Once your order has been shipped, we will email you a tracking number. You can use this number to check the latest delivery status.
Q. Will I need to pay customs duties or import taxes?
For international orders, customs duties and import taxes are paid at checkout under Delivered Duty Paid (DDP) terms. In principle, you will not need to make any additional payments upon delivery. However, we cannot guarantee coverage of any additional charges imposed by local customs authorities or refunds of customs duties in the event of a return.
Q. Can customs clearance cause delays?
International shipments may be delayed due to customs clearance procedures. Thank you for your understanding.
Q. Are any products subject to import restrictions?
Some products may not be available for delivery to certain countries due to local import restrictions. If you have any questions, please contact us before placing your order.