Refund policy
Returns
You may request a return within 7 days of receiving your item.
To be eligible for a return, your item must meet all of the following conditions:
- It must be in the same condition as when you received it.
- It must be unworn and unused.
- It must have its tags attached.
- It must be in its original packaging.
- You must have a receipt or proof of purchase.
To request a return, please contact us at info@kawa-kawa.com.
Return address: 5-17-15 Yuzato, Higashisumiyoshi-ku, Osaka-shi, Osaka 546-0013, Japan
If your return is approved, we will send you a return shipping label and shipping instructions.
Items sent back without a prior return request will not be accepted.
Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Items showing signs of use, stains, or scratches.
- Items with their tags removed.
- Items without their original packaging.
- Sale or final markdown items.
- Customized or made-to-order items.
- Items returned after the 7-day return period.
Gift cards are not eligible for returns or refunds.
Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return:
- Returns for customer-related reasons (such as an incorrect size or an item differing from your expectations): The customer is responsible for return shipping costs.
- Returns due to an issue on our part (such as a defective, damaged, or incorrect item): We will cover return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your item upon arrival. If it is defective, damaged, or incorrect, please contact us promptly at info@kawa-kawa.com. We will review the situation and take appropriate action.
Exchanges
If you would like an exchange, please return the item you have and, once your return is approved, purchase the new item separately. This is the fastest way to receive your replacement item.
For Customers in the European Union (EU): 14-Day Cooling-Off Period
For orders shipped to the EU, you may cancel or return your order within 14 days for any reason.
The item must be unworn and unused, with its tags attached and in its original packaging. A receipt or proof of purchase is required.
Customs Duties on International Returns
If you paid customs duties and import taxes at checkout under DDP (Delivered Duty Paid), any refund of these charges upon return is subject to the customs procedures of the relevant country. We cannot guarantee a refund of customs duties. For details, please contact your local customs office.
Refunds
Once we have received and inspected your return, we will notify you of the outcome by email.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
It may take a few additional days for your bank or credit card company to process and post the refund.
If you have not received your refund more than 16 business days after approval, please contact us at info@kawa-kawa.com.