Shipping
Q. How long does it take for orders to ship after they are placed?
Orders typically ship within 2-3 business days after confirmation. During busy periods, shipping may take slightly longer.
Q. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination country.
Q. Can I track my shipment?
We will send you a tracking number by email after your order has shipped. You can use this tracking number to check the real-time status of your delivery.
Q. Will I be charged customs duties or import taxes?
Customs duties and import taxes may apply depending on the regulations of the destination country. If applicable, these charges are your responsibility (DDP). Please contact your local customs office for details.
Q. Are there delays due to customs clearance?
International shipments may experience delays due to customs procedures. We appreciate your understanding.
Q. Are there any prohibited or restricted items for import?
Due to import regulations in some countries, certain products may not be deliverable. If you have any concerns, please contact us before placing your order.
Returns & Refunds
Q. Can I return or exchange an item?
We accept returns or exchanges for unused and unopened items if you contact us within 7 days of receiving your order. Please refer to our return policy for more details.
Q. Who pays for return shipping from overseas?
For returns due to customer preference, the customer is responsible for the return shipping costs from overseas. If the product is defective or incorrect, we will cover the cost.
Q. How are refunds processed?
Once the returned item is confirmed, we will process the refund to your original payment method. Refunds may take 5-10 business days to appear.
Materials & Quality
Q. Tell me about your materials and quality.
All of our products are made from carefully selected, high-quality materials. Detailed material information is provided on each product page.
Q. How do I care for my products?
To maintain the characteristics of the material, please refer to the care tag included with each product or the care guide on the product page.
Payment Methods
Q. What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, and Google Pay.
Q. In which currency are prices displayed?
Prices are displayed in your local currency. Currency conversion at the time of payment will be subject to the regulations of your card company or payment service. The actual billed amount may differ depending on the exchange rate.
Q. Is VAT or sales tax included?
VAT may be applied separately in some regions, such as the EU. Please confirm details when placing your order.
Q. What are your support hours?
Customer support is available weekdays from 10:00 to 18:00 Japan Standard Time (JST). Please use the contact form for inquiries.